Refund Policy

Refund Policy for SastaTrend.com

Effective Date: [07/11/23]Thank you for shopping at SastaTrend.com. We value your satisfaction and strive to provide the best products and services. Please take a moment to review our refund policy to understand your rights and responsibilities in the event you need to request a refund.1. Eligibility for Refund:

  • We offer refunds under the following circumstances:
    • The product you received is defective or damaged.You received the wrong item.You are not satisfied with the product’s quality or performance.

2. Requesting a Refund:

  • To request a refund, please contact our customer support team at [admin@sastatrend.com] within [5] days of receiving the product. Be sure to provide your order number, a clear description of the issue, and photographic evidence, if applicable.

3. Refund Process:

  • Once we receive your refund request, we will review it to determine if it meets our eligibility criteria.If your request is approved, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase.Refunds typically take [3] to [5] business days to process, depending on your payment provider.

4. Return of Products:

  • In some cases, we may request that you return the product to us before a refund is processed. If this is necessary, we will provide you with the return instructions, and return shipping costs may be covered by us.

5. Non-Refundable Items:

  • Certain items, such as digital downloads or personalized/customized products, are non-refundable unless they are defective or have been delivered in error.

6. Shipping Costs:

  • Shipping and handling charges are non-refundable unless the refund is requested due to receiving a defective product or an incorrect item.

7. Lost or Damaged Items:

  • If your order is lost during transit or arrives in a damaged condition, please contact our customer support team. We will work with you to resolve the issue, which may involve issuing a refund or sending a replacement item.

8. Changes to the Refund Policy:

  • We reserve the right to update and modify our refund policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly.

9. Contact Us:

  • If you have any questions or concerns about our refund policy or need assistance with a refund request, please don’t hesitate to contact our customer support team at [admin@sastatrend.com].

By placing an order with SastaTrend.com, you agree to abide by this refund policy. We are committed to providing you with a fair and transparent refund process while delivering top-quality products and services.Sincerely,[Sasta Trend] SastaTrend.com

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